Support

How do I sign in?

You can sign in with an email address, a phone number, or an Apple or Google account. Whichever you choose becomes the identifier your household membership is attached to, so use the same one on every device.

What can the other people in my household see?

Members of a household you create or join can see the expenses and settlements recorded in it — amount, category, note, date, and who is included.

They cannot see your account contact details. Your email address or phone number is never shown to other members.

I deleted an expense but it still affects the balance.

Deleted ledger records are soft-deleted — retained but hidden — rather than erased immediately. That is deliberate: it keeps a shared ledger reconcilable when two people edit the same period. If a balance still looks wrong after a delete, send us the household name and the date range and we will look at it.

How do I get my data out?

You can access and export your ledger from within the app. If you need an export in a format the app does not offer, email us and we will help.

I paid for Pro but the features are locked.

The subscription follows the store account you paid with — your Apple ID on iOS, your Google account on Android. Make sure you are signed in to the same one, then use the restore-purchases option in the app.

We never receive or store your payment card details; the transaction is handled entirely by Apple or Google.

What is in Pro and what is free?

Receipt scanning — photographing a receipt and having the merchant, amount, date and category filled in automatically — is a Pro feature and is not in the free version. Everything else, including shared households and settlements, works without a subscription.

How do I delete my account and my data?

Email info@pixdyne.com from the address on your account and ask for deletion. We will action it within 30 days.